Responsible Gaming

Responsible gaming is not an afterthought – it is a fundamental part of who we are. We believe that gambling should always be a form of entertainment, never a source of stress, financial harm, or personal difficulty. We are committed to providing every player with the tools, resources, and support they need to stay in control of their gaming activity.

Play Within Your Limits

We encourage all of our players to set personal boundaries before they start playing. Ask yourself how much time and money you are comfortable spending, and stick to those limits. Never chase losses, never gamble with money you cannot afford to lose, and never use gambling as a way to cope with stress or emotional difficulties.

Healthy gambling looks like this – you play for fun, within a budget you have set in advance, and you stop when you decide to, not when your balance runs out.

Tools We Provide

We have built a range of practical tools directly into your account to help you manage your gaming responsibly.

• Deposit Limits – set daily, weekly, or monthly limits on how much you can deposit. Once a limit is set, it takes effect immediately and can only be increased after a cooling-off period.
• Session Time Limits – control how long you play in a single session. You can set reminders or hard limits to help you keep track of time spent on the platform.
• Loss Limits – cap the amount you are willing to lose over a defined period. This tool helps you stay within your financial comfort zone at all times.
• Reality Checks – receive periodic notifications during your session reminding you how long you have been playing and how much you have wagered.
• Self-Exclusion – if you feel you need a break, you can exclude yourself from our platform for a chosen period of time. During this period you will not be able to access your account or receive any promotional communications from us. To request self-exclusion, please contact our support team directly.
• Account Closure – if you wish to close your account permanently, our team will process your request promptly and make sure you are not contacted again.

Protecting Minors

We have a strict minimum age policy. You must be at least 18 years old to register and play on our platform. We take every reasonable step to prevent underage access, including age verification during registration and ongoing monitoring of account activity.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites.

Recognising Problem Gambling

Gambling becomes a problem when it starts to negatively affect your finances, relationships, mental health, or daily life. Some warning signs to watch out for include spending more than you intended, feeling anxious or irritable when not gambling, borrowing money to fund your play, neglecting work or personal responsibilities, and lying to others about how much time or money you spend gambling.

If any of these sound familiar, please reach out to us or to one of the professional organisations listed below.

Support Organisations

You are never alone. The following organisations offer free, confidential support for anyone affected by problem gambling in Australia.

• Gambling Help Online – Free, confidential 24/7 support for anyone concerned about gambling.
• Gambler’s Help – Free counselling and support services across Australia.
• BetStop – Exclude yourself from all Australian licensed online wagering services in one step.
• Lifeline Australia – Crisis support and suicide prevention, available 24/7.
• Beyond Blue – Mental health support including anxiety and depression related to gambling.
• National Debt Helpline – Free financial counselling for those experiencing gambling-related debt.

Reaching out is a sign of strength, not weakness. These services are staffed by trained professionals who understand what you are going through and are ready to help without judgement.